Frequently Asked Questions :
(1). QUESTION : Are you a manufacturer factory or trading company ?
ANSWER : We are the SGS On-site Recognized OEM / ODM China manufacturer factory to produce Lathe Machine, Milling Machine, Drilling Machine, CNC Machine and Cutting Machine with export license. we have an experienced team made up of "A" player who have a passion for doing everything great to create more value for customers world-wide.
(2). QUESTION : Why choose cooperate with your company ?
ANSWER : -Right people, Right product, Right price
-Company-wide customer awareness
-Reliable Quality and All components from world leading suppliers
-Cost-effective export infrastructure and total supply chain management
(3). QUESTION : Where is your factory located ? How can I visit there ?
ANSWER : Our ISO90001 certified manufacturer factory located in Yangzhou city, Jiangsu Province, P.R. China. It takes about 2 hours from SHANGHAI city by train. Warmly welcome all clients to visit us at your convenient time.
(4). QUESTION : Can you do OEM ?
ANSWER : Yes, we have the good technical ability to do OEM / ODM to meet clients' special requirements. The technical department has a well-established team of technically highly qualified specialists. These well-founded expertise and technical department allows flexible and creative implementation of all requirements which are demanded for our products and service. The dynamic technical team of specialists comprises engineers, executives who had solid working experience in the field of offering one-stop complete solution for high precision machines.
(5). QUESTION : How does your factory do regarding quality control ?
ANSWER : Offering the trustable quality is our dignity and all our teammates insist on doing it accurate at the first time. At MAXNOVO MACHINE, We see the basis for a constantly high customers’ satisfaction and our current and future market success in the clear Quality Control orientation of all employees. Beside delivery reliability and service the quality of products is of highest importance for you. The quality control is ensured by continuous internal and external monitoring on site by these well-trained and motivated quality managers. The comprehensive inspection for Incoming goods Quality Control (IQC) and Outgoing goods Quality Control (OQC) is performed according to the technical guidelines strictly.
(6). QUESTION : What is the average delivery time ?
ANSWER : Normally, it would be within 1 – 2 weeks since our financial department confirm receive customers' contract payment. For mass production purchase order at big quantity, the delivery time could be discussed with us case by case.
(7). QUESTION : What is the product warranty ?
ANSWER : The standard product warranty would be 12 months.
(8). QUESTION : What does your company care ?
ANSWER : As a responsible manufacturer of metalworking machines and CNC working machines, we care about the working conditions and social welfare of our employees. We care about the quality and source of the material components. We care about how to make our machines still work well for you even after years of operation. We care about whether our machines have supported clients to increase their product sales and enhance brand image.
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